Shipping policy

 

SHIPPING POLICY
Last updated: 10 April 2026

1. GENERAL

This Shipping Policy applies to all orders placed with The Silk Road.

All orders are subject to product availability and, where applicable, production timelines. Certain products are made-to-order, meaning they are produced specifically upon order and require additional processing time before shipment.

2. PROCESSING & PRODUCTION

Orders are processed after payment confirmation.

For made-to-order items, production time varies depending on the product. Estimated shipping times provided below apply only after production or packaging has been completed.

By placing an order, you acknowledge and accept these production timelines.

3. SHIPPING TIMES (AFTER PRODUCTION)

Estimated delivery times:

  • Europe: 4–5 business days

  • United Kingdom: 4–5 business days

  • United States: 4–5 business days

All delivery times are estimates only and not guaranteed.

4. SHIPPING CONFIRMATION & TRACKING

Once your order is shipped, you will receive a confirmation via email and/or SMS with tracking details where available.

It is the customer’s responsibility to monitor tracking and ensure availability for delivery.

5. CUSTOMS, DUTIES & TAXES

For orders shipped outside the European Union, customs duties, taxes, and import fees may apply.

These charges are the sole responsibility of the customer, unless explicitly stated otherwise.

Failure to pay customs charges may result in the package being returned or destroyed. In such cases, shipping costs and associated fees are non-refundable.

6. DELIVERY CONDITIONS

Delivery times may vary depending on:

  • Carrier operations

  • Customs clearance

  • Destination location

Deliveries to rural or remote areas may take longer.

We are not responsible for delays caused by carriers, customs authorities, or external factors.

7. RISK TRANSFER

Risk of loss or damage to the goods transfers to the customer upon delivery to the specified shipping address.

Once the carrier confirms delivery, responsibility for the package transfers to the customer.

However, we will reasonably assist in investigations with the carrier where applicable.

8. DELAYS AND FORCE MAJEURE

We shall not be liable for delays or failure to deliver due to events beyond our reasonable control, including but not limited to:

  • Transportation disruptions

  • Weather conditions

  • Customs delays

  • Strikes or industrial actions

  • Supply chain disruptions

9. INCORRECT ADDRESS / FAILED DELIVERY

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for:

  • Failed deliveries due to incorrect or incomplete addresses

  • Packages returned to sender

Reshipment may incur additional charges.

10. LOST PACKAGES

If a package is lost in transit (before confirmed delivery), we will assist in initiating an investigation with the carrier.

Resolution (replacement or refund) will be handled based on the outcome of the carrier’s investigation.

11. MARKED AS DELIVERED

If a package is marked as delivered by the carrier, it is considered fulfilled.

We are not responsible for:

  • Lost or stolen packages after delivery

  • Delivery to incorrect addresses provided by the customer

Customers should contact the carrier directly in such cases.

12. SPLIT SHIPMENTS

Orders may be shipped in multiple parcels depending on product availability and production timelines.

13. URGENT SHIPPING REQUESTS

For expedited processing or delivery, please contact us before placing your order:

Email: support@tsrparis.com

We will assess feasibility but cannot guarantee expedited service.

14. CONTACT

For any shipping-related inquiries:

Email: support@tsrparis.com