Returns are accepted within 7 days of delivery for eligible items. All returns must be shipped in unused, unworn and unwashed condition, in the original packaging with the dust bag included, and with all original tags attached. Prior authorization is required for all returns.

All returns are subject to a $15 handling fee per returned item, which is waived if the return is issued as store credit. Customers are responsible for return shipping costs unless the item is confirmed by us to be damaged or incorrect.

Items marked Final Sale, including made-to-order, made-to-measure, customised and personalised pieces, are not eligible for return or refund. Gift cards and store credit are final and non-refundable.

Exchange and Refund Policy

Returns & Exchanges

Eligible items may be returned for a refund or exchanged within 7 days of delivery.

To be eligible, items must be returned unworn, unused, unwashed and in their original condition, with all tags and original packaging intact. Returns that do not meet these conditions may not be accepted.

Customers are responsible for arranging and covering the cost of returning their order. We recommend using a tracked shipping service, as returned parcels remain the customer’s responsibility until they are received by us.

Once your return has been received and approved, the eligible item value will be refunded to your original payment method. A $15 return handling and processing fee will be deducted from the refund. Original shipping charges, duties, taxes, customs fees and any other order-related charges are non-refundable and will also be deducted from the refund where applicable..

Please allow up to 15 business days for your return to be inspected and processed. Once the refund has been issued, it may take an additional 3–5 business days to appear in your account, depending on your bank or payment provider.

Final Sale

Items marked Final Sale are not eligible for return or refund. Where available, a Final Sale item may be exchanged for a different size of the same style, subject to size availability.

Made-to-order, made-to-measure, customised and personalised pieces are considered Final Sale.

Incorrect or Damaged Items

If your order arrives damaged or you receive an incorrect item, please contact us within 3 days of delivery with your order number and clear photographs so we can assist you.

For customers in the European Union, statutory withdrawal rights may apply in accordance with applicable consumer protection laws.

Prepare your Return

Please submit your return or exchange request through our Return Portal before sending your item back.

Once your return has been shipped, please share the tracking number with our customer service team. Returns sent without prior approval or without tracking information may not be accepted.

Return shipping costs, duties and customs charges are the responsibility of the customer unless the item received is damaged or incorrect.

Any unpaid duties, taxes, customs charges or return fees incurred during the return process may be deducted from the final refund amount.

We recommend using a secure, trackable shipping service. The Silk Road is not responsible for returns that are lost, delayed, misdirected, or sent to an incorrect address.

Start your Return Request

Receiving a Refund

Once your return is received and inspected we will send you an email to notify you that we have received your returned item and on the approval or rejection of your refund. 

If you are approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow up to 14 business days for your return to be processed.