FREE SHIPPING OVER 150 EUR
Returns & Refunds Policy
This policy is effective as of 1st September, 2026.
Returns are accepted within 7 days of delivery for eligible items.
All returns must be shipped in unused, unworn and unwashed condition, in the original packaging with the dust bag included, and with all original tags attached. Prior authorisation is required for all returns.
All returns are subject to a $15 handling fee per returned item, which is waived if the return is issued as store credit. Customers are responsible for return shipping costs unless the item is confirmed by us to be damaged or incorrect.
Items marked Final Sale, including made-to-order, made-to-measure, customised and personalised pieces, are not eligible for return or refund. Gift cards and store credit are final and non-refundable.
Return periods, fees, shipping responsibilities and statutory rights may vary depending on your delivery destination. Please refer to the applicable country or regional returns section below for additional details.
Eligible items may be returned if a return request is submitted within 7 days of delivery.
Returns must be sent to our returns facility in the United States. Customers are responsible for arranging and covering the cost of return shipping. Returns must be sent using a tracked shipping service.
A $15 return handling and processing fee applies per returned item and will be deducted from the refund. This fee is waived if the refund is issued as store credit.
Original shipping charges and other order-related charges are non-refundable.
Items marked Final Sale are not eligible for return or refund.
Eligible items may be returned for change of mind, fit or size if a return request is submitted within 7 days of delivery.
Returns must be sent to our returns facility in the United States. Return shipping is arranged and covered by the customer. Returns must be sent using a tracked shipping service.
A $15 return handling and processing fee applies per returned item and will be deducted from the refund. This fee is waived if the refund is issued as store credit.
Original shipping charges, duties, customs charges and other order-related charges are non-refundable.
If an item arrives faulty, damaged or incorrect, please contact us so we can assist you.
Items marked Final Sale are not eligible for return or refund.
Eligible items may be returned by notifying us within 14 days of delivery.
Returns must be sent to our returns facility in the United States. Return shipping is arranged and covered by the customer. Returns must be sent using a tracked shipping service.
Where applicable, the refund will include the cost of our standard delivery option. Additional charges for express or upgraded shipping are non-refundable.
Made-to-order, made-to-measure, customised and personalised items may not be eligible for return.
If an item arrives faulty, damaged or incorrect, please contact us so we can assist you.
Eligible items may be returned by notifying us within 14 days of delivery.
Once a return has been requested, the item must be sent back within 14 days.
Returns must be sent to our returns facility in the United States. Return shipping is arranged and covered by the customer. Returns must be sent using a tracked shipping service.
Where applicable, the refund will include the cost of our standard delivery option. Additional charges for express or upgraded shipping are non-refundable.
Made-to-order, made-to-measure, customised and personalised items may not be eligible for return.
If an item arrives faulty, damaged or incorrect, please contact us so we can assist you.
Returning Your Order
Please submit your return or exchange request through our Return Portal before sending your item back.
Once your return has been approved, please follow the return instructions provided and send your parcel using a tracked shipping service.
After shipping your return, the tracking number must be shared with our customer service team so we can identify and monitor your parcel. Returns sent without prior approval or without tracking information cannot be accepted and may be returned to the sender.
All return shipping costs are the responsibility of the customer unless the item received is confirmed by us to be damaged or incorrect.
All duties, taxes, customs charges and other fees related to the return shipment must be fully prepaid by the customer before the parcel is sent. Returns that arrive with duties, taxes, customs charges or other fees payable by us will be refused and returned to the sender.
The Silk Road is not responsible for returns that are lost, delayed, misdirected or sent to an incorrect address.
Please keep your tracking information until your return has been fully processed.
Once your return has been received and inspected, we will notify you by email to confirm whether your return has been approved.
Approved refunds are issued to the original method of payment. Please allow up to 14 business days from the date your return is received and inspected for the refund to be processed. Once issued, your bank or payment provider may require additional time for the funds to appear in your account.
If you would prefer another size or style, you may request an exchange, subject to availability.
You may also choose to receive your refund as store credit. Store credit can be used toward any future purchase and the $15 return handling fee is waived when store credit is selected.